Document Upload & Data Retention

Uploads are optional and are not yet switched on. When they open, you may choose to provide documents such as:

• invoices or receipts showing lost or delayed sales;
• records of lost or cancelled orders and bookings;
• staff rosters and timesheets for the outage period;
• IT logs, screenshots or support tickets; and
• correspondence about the outage's impact.

Please do not upload

• tax file numbers, Medicare or other government identifiers;
• payment card or full bank account numbers;
• patient, medical or health records; or
• your customers' or staff members' personal details that are not needed.

Redact (black out) any information that is not relevant before uploading.

Accepted files

PDF, PNG, JPG, WEBP or plain-text (.txt) files, up to 10 MB each and 5 files per registration.

How files will be stored

Files will be kept in private storage with no publicly accessible web links. Only authorised staff will be able to open them, using links that expire within minutes, and access will be logged.

Retention

Documents are kept until the investigation and any related claim are complete, then securely deleted under a retention policy to be finalised after legal review. You can ask us to remove them earlier, subject to any legal obligation to keep them.